1 – Introduction

Andorsoft, SA (hereinafter, “Andorsoft”, “we” or “our”) undertakes to protect the personal data of our customers and to comply with Law 29/2021, of October 28, qualified as data protection personal of Andorra. This customer data protection policy describes how we treat, protect and manage your personal data and the rights you have in relation to your data.

2 - Data Protection Delegate

In order to ensure compliance with Law 29/2021, Andorsoft has appointed a Data Protection Delegate (DPD) who is responsible for supervising the processing of personal data and ensuring that data protection principles are met. The DPD is at your disposal for any questions or concerns related to the protection of your personal data. You can contact the DPD by sending an email to dpd@andorsoft.ad.

3 – Personal data we process

We collect and process the following personal data from our customers:

a) Identification data, such as name, surname, identity document or passport number. 

b) Contact details, such as postal address, email address and telephone number. 

c) Financial and payment data, such as bank or credit card data. 

d) Browsing data and interaction with our website and services, such as IP address, browser type and pages visited.

4 - Purposes of data processing

We use your personal data for the following purposes:

a) Manage your commercial relationship with Andorsoft, including the procurement and invoicing of our products and services. 

b) Respond to your inquiries and provide you with assistance in relation to our products and services. 

c) Send you commercial and promotional information about our products and services, provided you have given your express consent. 

d) Carry out statistical analyzes and market studies to improve our offer of products and services.

5 – Legal basis for data processing

The processing of your personal data is based on the following legal bases:

a) Execution of a contract or application of pre-contractual measures, in relation to the management of your commercial relationship with Andorsoft. 

b) Express consent, in relation to the sending of commercial and promotional information, as well as when personal data is collected for purposes not provided for in this customer data protection policy. 

c) Legitimate interest of Andorsoft, in relation to the performance of statistical analyzes and market studies, as well as the prevention and detection of fraud.

6 – Recipients of the data

Your personal data may be shared with the following categories of recipients:

a) Service providers acting as data processors on behalf of Andorsoft, such as hosting providers, technical support services or payment services. 

b) Public authorities, when this is required by law or to comply with our legal obligations.

Andorsoft ensures that all recipients of your personal data comply with appropriate security measures and that your rights in relation to your personal data are respected.

7 - Rights of interested parties

As the holder of personal data, you have the following rights in relation to the processing of your data:

a) Right of access: You can request information about the personal data we process and obtain a copy of this data. 

b) Right of rectification: You can request the rectification of your personal data if they are inaccurate or incomplete. 

c) Right to deletion: You can request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected, or when you have withdrawn your consent. 

d) Right to object: You can object to the processing of your personal data for certain purposes, such as sending commercial information. 

e) Right to limitation of processing: You can request the limitation of the processing of your personal data in certain circumstances, such as when you dispute the accuracy of the data. 

f) Right to data portability: You can request to receive your personal data in a structured, commonly used and machine-readable format, or that they be transmitted to another data controller.

To exercise these rights, you can contact our Data Protection Officer by sending an email to dpd@andorsoft.ad. If you are not satisfied with our response, you can file a complaint with the Andorran data protection authority.

8 – Changes in the customer data protection policy

We reserve the right to update this customer data protection policy at any time. Any changes to this policy will be posted on this page. We recommend that you periodically review this policy to be informed about how we protect your personal data.

9 – Contact

If you have any questions or concerns about this customer data protection policy, please contact us via the following channels:

dpd@andorsoft.ad

We are committed to resolving any concerns or complaints related to the protection of your personal data. If you are not satisfied with our response, you can file a complaint with the Andorran data protection authority.

Thank you for using our website and for trusting Andorsoft, SA for your needs. We are committed to protecting your privacy and providing you with a safe and enjoyable online experience.