Creation of Personalized and Efficient Websites

User Service Center Satisfaction Survey

Dear customer,

Thank you for trusting our services. We would like to know your opinion to improve the quality of our care and the services we offer. This survey will not take more than 5 minutes.

1.Quality of Care Received

How would you rate the friendliness and professionalism of the staff who served you?

1. How would you rate the friendliness and professionalism of the staff who served you?

Excellent Good Regular Bad

Has the User Service Center team been clear and understandable in their explanations?

2. Has the User Service Center team been clear and understandable in their explanations?

Always Normally Sometimes Never

Has your query or incident been resolved in a timely manner?

3. Has your query or incident been resolved in a timely manner?

Yes, very fast Within a reasonable time It took longer than expected. Not resolved yet

2.Technical Quality of Service

Did the solution provided completely solve the problem?

4. Did the solution provided completely solve the problem?

Yes, completely Yes, partially No, the problem persists.

How would you rate the technical knowledge of the staff?

5. How would you rate the technical knowledge of the staff?

Excellent Good Regular Bad

3. Communication and Monitoring

Did you receive appropriate notifications or updates about the status of your inquiry?

6. Did you receive appropriate notifications or updates about the status of your inquiry?

Always Sometimes Never

How would you rate the contact methods (telephone, email, etc.) available?

7. How would you rate the means of contact (telephone, email, etc.) available?

Excellent Bonds Acceptable Insufficient

4.General Assessment and Improvements

What is your overall assessment of the service received?

8. What is your overall assessment of the service received?

Excellent Good Regular Bad

What do you think we could improve to offer a better service?

Space for comments

5.Recommendation

Would you recommend our Service Center to other people or companies?

10. Would you recommend our Service Center to other people or companies?

Yes, totally Maybe No

Thank you for your cooperation! Your opinion is very important to us. If you have any additional comments, please feel free to share them with our team.

We use this data exclusively to attend to your contact request. We do not share this data with third parties, and in our privacy policy you will find additional information about this treatment, and how to exercise your rights of access, rectification and deletion, among others. By pressing the "Send" button, you declare to have read and accepted the terms and conditions of the legal notice.

Subscribe to the Newsletter